Lake Placid, New York

Position Summary
The newly-created position of Education and Training Manager will have overall responsibility for Mercy Care’s design, development, coordination, and implementation of its Education and Training Programs, website development and management, and data analysis of Mercy Care’s Direct Service Programs. The Education and Training Manager will be an integral member of Mercy Care’s Management Team.

They will be a compassionate, creative, computer-savvy, detail-oriented individual who can prioritize and manage their time effectively and function as a trusted, supportive, and respectful member of the whole Mercy Care Team. The incumbent will be resourceful, an imaginative thinker, and possess excellent interpersonal skills.

The Education and Training Manager is responsible for further developing and implementing the following programs and initiatives:

  • Develop, design, and carry out Mercy Care’s Volunteer Training Programs.
  • Develop, design, and carry out a schedule of in-service Education Programs for Volunteers in Mercy Care’s direct service area.
  • Develop, design, and implement a schedule of Mercy Care Educational Forums and Retreats for all Mercy Care Volunteers and associated health and human service agency professionals. Project lead for annual Educational Forum at Paul Smith’s College.
  • Develop, design and implement an Age-friendly network of in-service programs and retreats to be comprised of Mercy Care Volunteers in its direct service area and new Volunteers affiliated with Mercy Care’s Age-friendly Communities Initiative Mission Extension Project in other North Country Communities.
  • Serve as the project lead, coordinating with other Mercy Care Team Members, with web site developer on new website design to facilitate new needs to be met such as training and event registration, organization-wide project calendar, key messages, content of Mercy Care education and retreat programs, and overall management of content for user-friendly access, management, and navigability for all website content.
  • Develop, design, and implement a Volunteer Training Recruitment Strategy to build and deepen a more multi-generational volunteer base.
  • Develop, design, and implement, in coordination with other Mercy Care Team Members, an I-pad Test pilot project to train volunteers to assist elders in using devices to improve their quality of life.
  • Develop systems/templates and carry out data analysis of Mercy Care Performance Indicators for Direct Service Programs.
  • Serve as an integral member of the Age-friendly Communities Initiative Mission Extension Team, to assist in developing, coordinating, and carrying out Volunteer Training Programs in new communities in the North Country.


  • Undertake other duties as assigned by the Program Director

Required Knowledge, Skills, and Abilities
Ability to establish and maintain effective working relationships with a wide range of constituencies including Sisters of Mercy, volunteers, board members, clergy, local organizations, community leaders, and health and aging services professionals and organizations. Demonstrated ability to effectively collaborate with staff and volunteers; communicate effectively orally and in writing; ability to work independently and creatively; understanding of aging issues; familiarity with the Adirondack region of New York State or the unique needs of elders living in rural areas.


  • Respects the values and charism of the Sisters of Mercy.
  • Bachelor’s Degree or commensurate experience required.
  • Possesses a caring and compassionate approach to those in need.
  • Proficient in computer and technology skills including Microsoft Excel, Power Point, Word, and database use.
  • A willingness to travel within Essex and Franklin Counties, to other North Country communities, and occasionally beyond for professional development or other purposes, as requested.
  • Excellent communication and interpersonal relationship skills.
  • Detail-oriented with excellent organizational skills.
  • Ability to work remotely – internet access.
  • Access to a vehicle and a driver’s license.
  • Ability to occasionally work beyond normal weekday Monday – Friday, daytime hours.


  • Working as part of a collaborative team.
  • Knowledge of the Adirondack Region in New York State or other rural areas

Work Environment & Organizational Culture

  • Commitment to bring personal values to contribute to a culture of shared vision, collaboration, creative thought, and caring relationships to help ensure Mercy Care’s mission success to empower elders to experience a fullness of life living in their community.
  • Mercy Care’s leased office space is located in St. Margaret’s Convent in a long-term care skilled nursing facility.

Physical Requirements
Must be able to sit and stand for long periods of time. Must be able to use a computer. Must be able to drive a vehicle. Must be able to use a telephone and participate in meetings using Zoom or other meeting technology. Job Hazards: Stress level is moderately high. Possible exposure to communicable disease from residents and staff in the building where Mercy Care’s office is located.

Salary & Benefits
Salary commensurate with experience. A comprehensive benefit package is provided.

To Apply
Send resume and cover letter to Hannah Pelletieri, Program Director:

Mercy Care for the Adirondacks is sponsored by the Sisters of Mercy. Its mission is to enhance in every dimension the fullness of life of elders living in their community. It carries out its work through a Friendship Volunteer Program, a Parish Nurse Program, a Caregiver Friend Program, Mission Integration Program, a Community Empowerment Program, an Education and Advocacy Program, and its Age-friendly Communities Initiative. Mercy Care for the Adirondacks is governed by a local board of directors and relies solely on grants and charitable gifts from individuals and foundations for its support. Board members include: Jeremiah M. Hayes, President, Sr. M. Camillus O’Keefe, RSM, Vice-President, David Aldrich, Ann Cantwell, Art Devlin, Melissa Eisinger, Catherine Johnston, Jack McGill, D.D.S., Judith Meagher, Paul O’Leary, Kathryn Reiss, Mary Welch, Jamie Whidden, Sr. Denise Wilke, RSM, and Fr. John Yonkovig.