JOB TITLE: Business Analyst: Implementation & Project Management

DEPARTMENT: Information Technology                                


REPORTS TO: Institute Director of Information Technology                       

FLSA Status: Exempt

LOCATION: Cumberland, RI; Merion, PA; Rochester, NY; Belmont, NC; Omaha, NE; Silver Spring, MD

TELECOMMUTE ELIGIBILITY: This position has the option to telecommute.

Sustained and inspired by their relationship with God and one another, the mission of the Sisters of Mercy is to respond with vision and compassion to the needs of people who are poor, sick, and uneducated.  This mission serves as a motivational force in the day-to-day activities of the employees of the Sisters of Mercy of the Americas and as we extend compassion and mercy to others, practice and encourage social justice, and strive to live mercifully.

JOB PURPOSE:  The Information Technology Department, within the Sisters of Mercy of the Americas, Inc. supports a global and bilingual user community of over 800 employees and 2000 women religious.  The department seeks a hands-on Implementation and Project Management Analyst to play a key role in managing cross functional projects and programs affecting IT Operations and IT Services within the Sisters of Mercy organization.  This person will serve as a bridge between business and IT Stakeholders as well as third party vendors as we look to leverage new systems empowering the organization to become more efficient and effective.

In this role, you will be expected to manage a portfolio of projects across multiple teams and departments. You will also document and develop business requirements, use cases, and workflows.  You will understand not just the what, but the why and how.  You will work with other IT Department Team members as well as other departments to ensure that project outcomes are in alignment with overall goals within the organization.

This role is hands-on meaning that you will have both technical and project management responsibilities.


  • Proactively drive results by owning a portfolio of projects, managing risks and issues, and leading projects to achieve desired goals while keeping cross functional teams accountable to business objectives.
  • Work closely with various stakeholders at all levels of the organization
  • Lead cross-functional project teams to identify needs, research and recommend solutions, develop project plans,  determine budgets, and identify implementation plans.
  • Clearly and effectively communicate insights & project status as well as identify, communicate & remediate gaps and barriers to progress.
  • Support of the Institute Director of Information Technology in meetings and presentations
  • Utilize change management techniques to provide clear communication and coordination in all areas affected by technology implementations or involved with projects
  • Assist the Institute Director of Information Technology to establish program standards and governance
  • Ability to work remotely
  • Ability to travel as needed between offices of the Sisters of Mercy of the Americas, Inc.


  • Follows all safety procedures and protocols and reports all hazardous conditions, defective equipment, accidents, or incidents to supervisor immediately.
  • Perceives potential problem situations and reports to supervisor.
  • Assists in maintaining a safe, neat, and clean environment; reports environmental deficiencies such as lighting or equipment problems to supervisor or Maintenance Department.
  • Demonstrates a thorough knowledge of safety procedures
  • Performs in a calm, resourceful manner in emergency situations


  • Demonstrates initiative in observing what needs to be done and does it without having to be asked to do so
  • Remains in compliance with employee handbook and other established community guidelines
  • Communicates with co-workers, management, sisters, visitors, families, and others in a courteous, tactful and professional manner
  • Conforms with and abide by all regulations, policies, work procedures and instructions
  • Other duties as requested


Education, Competencies and Experience


  • Bachelor’s degree in information technology, business or related field and at least two years’ related experience in leading and supporting project management and/or business or functional analysis of projects; or equivalent combination of education and experience
  • Proven work experience leading IT Projects
  • Strong sense of ownership and accountability, a self-starter
  • Exceptional analytical and problem-solving skills
  • Familiarity with working with stakeholders to determine project needs
  • Meeting planning and facilitation skills
  • Strong writing and communications skills including the ability to concisely communicate with technical and non-technical stakeholders across the Institute
  • Proficient in Microsoft Office 365 tools and experience with Microsoft SharePoint
  • Experience with various Cloud-based help desk ticketing systems
  • Excellent verbal and written communications skills
  • Ability to work independently and handle multiple priorities
  • Ability to identify trends and suggest improvements in product and process
  • Strong sense of discretion and confidentiality
  • Excellent customer service
  • Ability to cultivate effective working relationships with a broad range of employees and external contacts
  • Strong organizational skills and ability to establish priorities
  • Capable of displaying strong self-motivation and sound decision-making ability
  • Demonstrated leadership abilities

Preferred Qualifications

  • Project Management Certification
  • Data analysis and problem-solving skills
  • Experience with cloud-based telephony systems; setup & implementations
  • Ability to maintain composure in stressful situations
  • Willingness to consider the advice and opinions of others
  • Ability to make decisions and accept responsibility for the consequences
  • Ability to work independently and as part of a team
  • Ability to be organized, resourceful and efficient
  • Ability to train and motivate others
  • Ability and willingness to act as a role model in conduct and appearance
  • Prior experience in a not-for-profit or religious organization
  • Understanding and appreciation of the traditions and culture associated with the Sisters of Mercy
  • Familiarity with the Catholic Church structures and teaching


Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Activity

  • Carrying   
  • Writing   
  • Bending   
  • Stooping 
  • Grasping
  • Standing
  • Twisting
  • Sitting
  • Lifting 
  • Walking
  • Filing documents
  • Operating computer keyboard    
  • Communicating with Sisters and co-workers
  • Using telephone and fax machines

Physical Requirements          

  • Lifting/carrying/pulling/pushing up to 40 pounds occasionally, generally sedentary
  • Must be able to sit for long periods of time and be able to file documents
  • Must be able to safely use equipment

Visual/Audible Acuity Requirements

  • Must be able to see and hear clearly
  • Must have use of side vision
  • Must be able to read and distinguish small print
  • Must have depth perception and be able to distinguish basic colors
  • Must be able to distinguish normal sounds with some background noise
  • Must be able to speak clearly and make self-understood while also understanding others using the English language

Key Competencies:

  • Attention to detail
  • Problem solving
  • Service orientation
  • Creative and innovative thinking
  • Excellent interpersonal skills with the ability to work cooperatively and collaboratively with peers and other Institute staff
  • Excellent verbal and written communication skills
  • Excellent analytical and critical thinking skills
  • Strong organizational skills and attention to detail
  • Ability to incorporate and translate Institute and department missions into information technology practices and systems
  • Possess a strong work ethic, accept responsibility, and the ability to be self-motivated

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

If interested, please contact Lead HR Generalist Rachel Booker at